Terms and privacy, in plain words.

1. The service and the parties

Tủ Mây is a trading name of Công Ty TNHH Tủ Mây (Tu May Company Limited), a company based in Ho Chi Minh City, Vietnam. We collect, catalogue, store and return your belongings (valet storage), or collect them and place them in a unit of your own (self storage). Storage takes place in facilities operated with our partner MyStorage. Your contract is with Công Ty TNHH Tủ Mây alone.

By confirming a booking you accept these terms. Where the booking form or your written confirmation states a different figure, the booking governs.

2. Booking and confirmation

A booking names the service, size, climate, one or both ways, the period, the collection address, date and time. We need 2 days notice; a collection sooner than that is subject to our ability to arrange it and carries the rush fee published on the help page. Bookings can be made up to 90 days ahead.

Our office confirms each booking, and the storage invoice for the term you chose is issued at that point, due within seven days; the crew does not collect until it is paid. You may change or cancel a booking before the crew leaves for your address.

3. Prices and payment

Prices are those published on the help page and computed in the booking form at the time of booking, and exclude VAT. Storage is invoiced month by month; the first invoice is issued when our office confirms the booking, is due seven days later, and the crew does not collect until it is paid. Storage renews into the next month on its own until you ask for everything back. The collection fee is a one-off, charged on the first invoice.

Three further fees exist and are published on the help page: a flat 230,000 VND for a collection from, or a delivery to, an address outside Districts 1 to 5, Binh Thanh, Phu Nhuan and Go Vap; a rush fee of 30% of the collection fee for a collection with less than 2 days notice; and, for a delivery before the final return, 100,000 VND for each item, a box or a wardrobe alike, doubled for Express. Collecting from the facility yourself carries no fee. Self storage takes a deposit equal to one month's storage, returned when the unit is handed back empty and undamaged.

Invoices are issued in your dashboard and are paid by bank transfer using the VietQR code on the invoice; card payment is not offered. The fee for a delivery may also be paid in cash to the crew.

4. Size and the day of collection

Sizes are counted in boxes of 60 × 40 × 40 cm. If on the day the crew finds more than the booked size holds, we tell you the next size and its price before anything is loaded, and you decide.

A person you name must be present to confirm what is collected. Everything collected is photographed; the photographs and the catalogue in your dashboard are the record of what we hold and of its condition at collection.

5. What you may store

You confirm that the items are yours or that you are entitled to store them, and that they contain nothing we refuse, meaning anything illegal, dangerous, perishable or alive, including fuel, gas, paint, solvents, fireworks, food, plants, animals, or anything you are not permitted to own. We may refuse an item at collection and may remove an item from storage if we discover it breaches this section, at your cost.

Items of unusual value should be declared before booking so that protection can be discussed; see section 8.

6. Access, deliveries and returns

Valet storage does not include visits to the facility. You request delivery of any item or of the whole plan from your dashboard. Standard delivery arrives within 48 hours and Express within 24 hours at double the delivery fee. The final return on a both-ways plan is included; a one-way plan includes no return, and the return is priced when requested.

Items are released only to the account holder or to a person the account holder has authorised in the dashboard or in writing. Team members act within the role given to them; the Owner is responsible for their actions.

7. Self storage

A self storage unit is for your exclusive use with your own lock and 24/7 access, at the facility agreed at booking. You are responsible for what you place in the unit after collection and for keeping it within section 5. The deposit of one month's storage is returned when the unit is handed back empty and undamaged.

8. Protection and liability

Every plan includes protection for loss of or damage to your items while in our custody, up to 30,000,000 VND per plan, assessed against the photographed catalogue. Beyond that amount, and for loss or damage caused by the nature of an item or by events outside our control, our liability is limited to the fees paid for the affected period. Items of higher value should be declared before collection so that cover can be agreed in writing.

9. Ending storage

Storage runs month to month and renews on its own until you ask for everything back. Each month is invoiced as it begins; storage ends when the last item is returned to you or, for self storage, when the unit is handed back. You may ask to change or close the plan from your dashboard at any time, and we call you to agree the date and any final invoice. Questions about a term that ends early, or about an unpaid invoice, are handled in writing through the contact address at the end of this page before any other step is taken.

10. Changes and contact

We may update these terms; the effective date at the top changes when we do, and a booking is governed by the terms in force when it was made. Questions go to the contact address at the end of this page.

1. What we collect

Your name, phone number, email, the addresses you give us, your bookings, invoices and payments, the photographs of the items you store, the actions taken in your dashboard and by whom, and messages you send us. If you sign in with Google we receive your name and email from Google and nothing else.

The website records anonymous usage statistics and, when you arrive from an advertisement, the click identifier in the address of the page you landed on. That identifier stays in your browser and is attached to a booking only if you make one; it is never read from a cookie.

2. Why we use it

To run the service: confirm and carry out collections, keep the catalogue, deliver and dispose on request, invoice and take payment, answer you, and keep the record an active storage contract requires. We do not sell personal data and we do not use it for third-party advertising.

3. Who sees it

Our crew and staff, to the extent their job needs it; the facility operator MyStorage, for access to the facility; the infrastructure providers that host the website, the dashboard and the photographs; and the banks that carry your transfer when you pay. Each receives only what its part of the service needs.

4. How long we keep it

For as long as you have an account or items in storage, and afterwards for as long as Vietnamese accounting and tax law requires invoices to be kept. Photographs of items stay with the account record; ask us and we remove them once the plan is closed.

5. Your rights

You may see, correct or ask us to delete the personal data we hold about you, and withdraw consent where the processing rests on it, by contacting us at the address below. We answer within the time Vietnamese law on personal data protection allows, and sooner when we can. Data an active contract or the law requires us to keep is kept until that requirement ends.

6. Security

Dashboard access is by password or Google sign-in; links in emails that open your account are signed, and a password reset link works once and lasts seven days. Photographs are stored on infrastructure that only the service can read. Facilities use CCTV, passcode and fingerprint entry.

1. Questions about these terms or your data

Công Ty TNHH Tủ Mây (Tu May Company Limited), Ho Chi Minh City, Vietnam. Email contact@tumay.vn, hotline 0336 208 696, 08:00 to 21:00 daily, or the contact page.