Every price and rule, in one place.

Two numbers. A monthly storage figure by size and climate, and a one-off collection fee by size for the truck, the crew and the photo catalogue, plus a packaging fee by size when you want the crew to pack (Small 1,208,000, Medium 2,415,000, Large 4,830,000 VND). Sizes are counted in boxes of 60 × 40 × 40 cm: Small up to 12, Medium up to 24, Large up to 48. Four boxes are about one cubic metre. Prices exclude VAT.

Standard climate: Small 1,158,000 VND, Medium 2,006,000 VND, Large 3,579,000 VND. Air-conditioned: Small 1,452,000 VND, Medium 2,516,000 VND, Large 4,490,000 VND.

Standard: Small 1,458,000 VND, Medium 2,606,000 VND, Large 4,829,000 VND. Air-conditioned: Small 1,852,000 VND, Medium 3,266,000 VND, Large 6,040,000 VND. Self storage takes one month deposit.

One way (we collect, you arrange the return later): Small 1,093,000 VND, Medium 1,955,000 VND, Large 3,680,000 VND. Both ways (collection and the final return): Small 2,186,000 VND, Medium 3,910,000 VND, Large 7,360,000 VND. Truck, crew and the photo catalogue are inside these figures. Packing and materials are a separate line on the booking form, from 1,208,000 VND.

Yes. Choose a term when you book: 3 months takes 5% off the monthly storage figure, 6 months 10%, 12 months 15%. The collection fee is a one-off and is not discounted.

Three, and each is published. A collection outside Districts 1 to 5, Binh Thanh, Phu Nhuan and Go Vap, 230,000 VND, and the same flat 230,000 VND on a delivery outside them. Less than 2 days notice, 30% of the collection fee when we can arrange it. A delivery before your final return, 100,000 VND an item, a box or a wardrobe alike; Express doubles it, and collecting from the facility yourself is free. No stairs surcharge, no admin fee.

No. Every published price excludes VAT; the booking form says so beside the total.

Once a month. When our office confirms your booking, the first month's invoice is issued in your dashboard, due within seven days. The crew packs and collects once it is paid. Pay by bank transfer, scanning the VietQR code on the invoice, with the invoice code as the reference. Nothing renews and nothing is charged automatically: when the term ends you book another term or ask for everything back.

On the booking page, in about three minutes: service, size, climate, one or both ways, period, date and time, your details. The total updates as you go. You can also book by phone or Zalo and we enter it for you.

Up to 90 days ahead. Standard notice is 2 days; sooner is possible when we can arrange it and adds 30% of the collection fee.

Any half-hour slot from 08:00 to 21:00, seven days a week. The last collection starts at 21:00.

Pick the closest. Small is a studio or seasonal things, Medium a one-bedroom home, Large a two to three bedroom home. If the crew finds more on the day, the plan moves up a size and you see the new figure before anything is loaded. Sending photos on Zalo before booking removes the guesswork; so does the volume guide.

Not to book. You can create one during booking, with Google or an email and password, or later at tumay.vn/account with the same phone or email; the booking will already be inside.

Yes, before the crew leaves, by phone or Zalo. Moving a date keeps the 2 day notice rule.

Yes. The person who opens the door on the day confirms what goes, and the account holder is who we release things to later.

Boxes of 60 × 40 × 40 cm, tape, bubble wrap and stretch film, blankets for furniture, and a camera. You do not need to buy anything.

You can, and then you skip the packaging line. Choose packaging on the booking and the crew brings boxes, tape and wrap and packs everything, from 1,208,000 VND by size. If you pre-pack, leave boxes open so items can be photographed.

Every item that goes on the van, and the contents of each box the crew packs. The photos become your catalogue in the dashboard, searchable by name, code, SKU or location.

No. Tell us about lift bookings or loading-dock rules in the notes so the crew arrives ready.

Anything anything illegal, dangerous, perishable or alive: fuel, gas cylinders, paint and solvents, fireworks, food, plants, animals, and anything you are not allowed to own. The full list is here. When in doubt, ask before booking.

Someone does: you, a family member or a building manager you have named. They confirm what goes; the photos confirm the condition.

In one of five facilities in Districts 1, 2, 6, 7 and Thủ Đức, operated with our partner MyStorage: CCTV, passcode and fingerprint entry, professional pest control. Full list on the coverage page.

Standard suits boxes of clothes, books, kitchenware and most furniture. Air-conditioned units are held at 23 to 25°C and suit solid wood, leather, paper archives, electronics, instruments and anything you would not leave in a hot car. The humidity guide explains why.

One month. After that it renews month to month, invoiced as each month begins, until you ask for everything back.

Valet storage is designed so you do not have to; request any item instead. Self storage customers have their own unit and 24/7 access.

Every plan includes protection up to 30,000,000 VND. The photographed catalogue is the record of what we hold and its condition at collection. Declare anything worth more before booking so we can talk about it; the protection guide covers what is and is not included.

Yes. Ask for an extra collection while your things are stored; it is priced per item, with no trip fee and no district fee, and less than 2 days notice adds 30% of the collection fee. If the plan is over its size it moves up a size.

See a photo of every item, search by name, code, SKU or location, group items into sections, star the ones you care about, request delivery of a single item or the whole plan, request disposal, read the movement history, download the ledger as CSV, pay invoices by bank transfer, invite team members with roles, set par levels, and change or close the plan.

At tumay.vn/account with the phone or email you booked with, or with Google. Set a password during booking, or use Forgot your password on the login screen: the reset link works once and lasts seven days.

Yes. Invite people as Owner, Admin, Ordering or View only. A partner can see the catalogue; a colleague can request deliveries without seeing billing.

Yes. Request disposal on the item in your dashboard. It is logged in the movement history like any other action.

Tap Deliver on the item, choose the address, date and speed, and confirm. No call needed, though you can always message.

Standard delivery arrives within 48 hours. Express arrives within 24 hours at double the delivery fee.

The final return on a both-ways plan is already in your fee. A delivery before that is 100,000 VND an item, a box or a wardrobe alike; Express doubles the fee, and collecting from the facility yourself is free. A one-way plan has no return included; when you close the plan we call to agree the date and the final invoice.

Yes. Set it when you request the delivery.

The account holder, or a person they have authorised in the dashboard or by message. The crew checks.

Requesting delivery of everything. The plan closes when the last item is back with you; you can also close it from the dashboard.

You get your own unit, your own lock and 24/7 access at the facility of your choice, subject to space. The crew still collects from your address. Self storage takes one month deposit and costs from 1,458,000 VND a month.

Any of the five: District 1 Trần Khắc Chân, District 2 Võ Nguyên Giáp, District 6 Võ Văn Kiệt, District 7 Trần Trọng Cung, Thủ Đức Song Hành. Say which suits you when booking; availability decides.

At collection, yes, so the record of what went in exists. What you move in and out of your unit afterwards is yours to track, or ask us to catalogue it.

The same crew and catalogue, plus team access with roles, par levels with low-stock alerts, restock requests, cycle counts, a movement history you can export to CSV, and every invoice in the portal. We have worked with large corporates and B2B clients and can fit their reporting. See the business page.

Yes. Give them the Ordering role. They can request deliveries and restocks without seeing billing.

Booths, banners, samples and POSM between campaigns, delivered to the venue and collected after. The event storage guide has the detail.

Bank transfer, scanning the VietQR code on the invoice in your dashboard; a delivery fee can also be paid in cash when the crew arrives. We do not take cards. Nothing is charged automatically: one invoice covers the term you booked, and it is paid before the crew collects.

Storage runs for the term you booked and stops there unless you book another, so there is nothing to pause between terms. If you need a break inside a term, message us and we will say what is possible.

We keep your name, contact details, addresses, bookings and the photographs of your items to run the service, and nothing is sold. The privacy section of the terms says exactly what and for how long.

Ask on the contact page once nothing is in storage. We remove what an active contract no longer requires.